Customer Care
You should receive an order confirmation email within moments of placing your order. If you do not receive an order confirmation email within a few hours, please check your spam folder, and be sure to allow future emails related to your purchase. If you are still unable to locate your order confirmation, please contact our customer service team via chat or email at shop@annecole.com to ensure that your swimwear order is in the works!
Standard-shipping U.S. and international orders are processed within 1 business day from the date of your order confirmation. Our business days are Monday through Friday, excluding federal U.S. holidays. You will receive a confirmation email with a tracking number when your order ships.
FedEx 2nd day orders that are placed before 11am EST Monday through Friday will be delivered within two business days (excluding holidays).
FedEx Overnight orders that are placed before 11am EST Monday through Friday will be delivered within one business day (excluding holidays).
Please note that orders are never shipped or delivered on weekends or holidays.
$5 flat-rate standard shipping is available to all 50 states, Washington, DC, U.S. territories, U.S. P.O. boxes, and APO/FPO/DPO addresses via USPS. USPS deliveries do not require a signature at the time of delivery and will be left at the location if no one is present.
We offer $15 flat-rate expedited shipping on U.S. orders via FedEx second-day delivery. Need it faster? FedEx overnight delivery is available for an additional charge. Please note that overnight shipments placed on Fridays will not be delivered until the next business day. If desired, FedEx shipments can be set up to require a signature for delivery. At this time, we are not able to offer expedited shipping to U.S. P.O. boxes or APO/FPO/DPO addresses.
We currently ship to multiple countries via DHL. Stay tuned for updates on other locations/countries. Please note these orders may take 2 weeks to arrive. Returns are not free for international orders.
At this time, we are unable to process a single order going to multiple destinations. Please place a separate order for each shipping address.