Placing Your Order

Help with Your Order

For the quickest response during our regular business hours (Monday through Friday from 9 AM - 6 PM ET), please use our customer service chat feature in the bottom left corner of your screen.  During off hours, please contact us here.  We appreciate your patience and will respond to you as soon as possible!

Promo Codes

The only thing better than finding your perfect Anne Cole suit is having a promo code to sweeten the deal! We occasionally offer special promotions to customers, and we’d love to add you to our email list to receive these offers. Please note that promo codes cannot be combined with other offers or promotions and are not valid at retail stores, boutiques, or other online retailers. To redeem your offer, simply enter your promo code at online checkout. Taxes and shipping are excluded from any offers or discounts, and no adjustments will be made to prior purchases. Not valid for cash.

Checkout

We accept Visa, Mastercard, American Express, Discover, and Google Pay. We’ll send a confirmation email shortly after you place your order, followed by a shipping email when your order is on its way. For questions about placing your Anne Cole order, contact us via chat or contact us here.  

Sizing and Fit Questions

Once you’ve found a style you love, we want to help you find the size and fit that’s right for you. Start with our size guide, and don’t hesitate to reach out for some one-on-one help from our customer service team via chat or contact us here. We know our suits inside and out, and we’re here to help you find your perfect fit.

 

Returns and Exchanges

Return Policy

If the style, size, or fit of your new swimwear isn’t just right, we’re happy to accept returns of all unworn and unaltered annecole.com merchandise in original condition, with original tags attached and protective hygienic liner intact. Returns must be received within 30 days of the original ship date. Your account will be refunded once your return has been processed by our facilities and found to be in its original selling condition. Initial shipping fees are not refundable. 

Please note that items not purchased via annecole.com cannot be returned or exchanged via this website.

U.S. Returns

We offer free returns within the United States via USPS, including all 50 states, Washington, DC, U.S. territories, U.S. P.O. Boxes, and APO/FPO/DPO addresses. To initiate your U.S. return:

• Click here to start your return or exchange.
• Enter your order number and email to generate a personalized prepaid return label
• Pack your items securely, affix the return label, and drop off at a post office or arrange for a package pick-up

Alternatively, you can contact our customer service team via chat or contact us here to have us generate a prepaid return label for you. Please note that if you elect to ship your return without using one of our prepaid labels, Anne Cole is not responsible for the cost of shipping or any loss or damage to the product during transit.

International Returns

For international returns, please use your preferred carrier to send items back to the following address:

AnneCole.com Return Department

2400 US-1 North

North Brunswick Township, NJ 08902

United States

If you are shipping items with a value over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure delivery and to protect your purchase in case of loss or damage. For international shipments, we cannot guarantee that we will receive your returned items and are not responsible for any damage incurred during transit.

Approval and Payment of Refunds

Upon receipt and inspection of your returned items, returns are processed and refunded within 4-5 business days. For approved returns, we issue prompt refunds in the original form of payment. Though we process your credit immediately, please allow one to two billing cycles for the transaction to appear on your statement. Please note that any shipping and handling fees you incur are not refundable. If you haven’t received an expected refund, please contact your credit card company.

Exchanges

If your item comes in multiple color/size options it may be eligible for exchange. Click here to start the process.

If we are unable to process your exchange, we are happy to accept your return and get your desired replacement item(s) into your swimwear wardrobe as soon as possible! We want you to love everything in your order, so we encourage you to follow our easy process for returns to send back any items that didn’t work out. We’ll credit your refund to your original method of payment once your return has been received and processed by our facilities, and you can place a new order for your desired item. Since our most popular styles and sizes go quickly, we’re unable to guarantee availability of replacement items.

 

Shipping and Order Processing

Order Confirmation

You should receive an order confirmation email within moments of placing your order. If you do not receive an order confirmation email within a few hours, please check your spam folder, and be sure to allow future emails related to your purchase. If you are still unable to locate your order confirmation, please contact our customer service team via chat or contact us here to ensure that your swimwear order is in the works!

Order Processing

Standard-shipping U.S. and international orders are processed within 3 business day from the date of your order confirmation. Our business days are Monday through Friday, excluding federal U.S. holidays. You will receive a confirmation email with a tracking number when your order ships.  

FedEx 2nd day orders that are placed before 11am EST Monday through Friday will be delivered within two business days (excluding holidays).

FedEx Overnight orders that are placed before 11am EST Monday through Friday will be delivered within one business day (excluding holidays).

Please note that orders are never shipped or delivered on weekends or holidays.

U.S. Standard Shipping

$5 flat-rate standard shipping is available to all 50 states, Washington, DC, U.S. territories, U.S. P.O. boxes, and APO/FPO/DPO addresses via USPS. USPS deliveries do not require a signature at the time of delivery and will be left at the location if no one is present.

U.S. Expedited Shipping

We offer $15 flat-rate expedited shipping on U.S. orders via FedEx second-day delivery. Need it faster? FedEx overnight delivery is available for an additional charge. Please note that overnight shipments placed on Fridays will not be delivered until the next business day. If desired, FedEx shipments can be set up to require a signature for delivery. At this time, we are not able to offer expedited shipping to U.S. P.O. boxes or APO/FPO/DPO addresses.

International Shipping

We currently ship to multiple countries via DHL. Stay tuned for updates on other locations/countries. Please note these orders may take 2 weeks to arrive and may vary by destination. Returns are not free for international orders.

Additional Delivery Addresses

At this time, we are unable to process a single order going to multiple destinations. Please place a separate order for each shipping address.

 

Other FAQs

Lost or Stolen Packages

Do you suspect your package has been lost or stolen? Please contact our customer service team via chat or contact us here to initiate a lost package investigation. Please allow 7 to 14 business days for the USPS/FedEx investigation and for Anne Cole to contact you with next steps.

Damaged Items

Have you received a damaged item? In the unlikely event that you receive a damaged item, please notify us right away. We will work with you to arrange a return, replacement, refund, or credit. Damaged items must be reported within 7 days of receipt to shop@annecole.com. Please be sure to include your order number and any available photographs. We will contact you with next steps.